Organiser Refund Requirements

Contents

• Terms of use
• Privacy policy
• Cookies policy
• Purchase policy
• Organiser refund requirements

Organiser Refund Requirements Policy

The rights and obligations contained in these Refund Policy Requirements are in addition to the Terms of use.

1. Refund Policies and Administration

1.1 Minimum Requirements.

We understand that refund policies vary depending on the type of event and the Organiser. Because of that, we provide flexibility for Organisers to post their own policies with respect to their events, so long as they meet the following minimum requirements:

• Refund policies must be posted on the applicable event page and should state what happens in the event of rejection, withdrawal and extenuating circumstances (medical issues);
• “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
• Refund policies (including “no refund” policies) must provide for a refund or other make good for failure to provide the advertised goods and services (e.g., event cancellation);
• Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
• Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
• Refund policies must set out a specific time frame within which refund requests will be responded to.
• Refund policies must otherwise be fair and reasonable.

If a refund policy is not posted or does not meet these minimum requirements set forth above, Swimming Events may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the Organiser's posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.

1.2 Refund Process.

In order to initiate a refund request, Consumers must contact the Organiser directly as set forth in the Organiser's applicable refund policy. If no contact information is listed, Swimming Events instructs the Consumer to use the contact the organiser button on the event page or such other information posted on the event page. Organiser agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 1.1 above.

2. No Insurance or Guarantee

These Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organiser and are not a guarantee that refunds will be issued in any given situation.